Optimizing Customer Relationships
At Mastech, we believe that improving and prolonging customer relationships is more than the latest management fad and requires more than a product-based solution alone. We view Customer Relationship Management (CRM) as an important investment for organizations, In many cases it requires a reengineering of how organizations measure and incorporate customer data into their strategic business decision-making.
Mastech was an early adopter of technologies that help organizations analyze and incorporate business intelligence with Customer Relationship Management tools. Our organization has over 8 years of development, implementation and customization experience in leading CRM Applications (Siebel, Oracle/PeopleSoft, SAP, and Genesys Computer Telephony Integration).
We recognize that each organization's needs are different, and that there are mixed views in the marketplace as to how much CRM is 'enough' and how much is 'too much'. Mastech is a technology-neutral organization that can help your organization identify the right path to execute your CRM strategy. We can help you take your existing CRM environment to the next level or help you reassess why a scale-down may be the best route to embark upon.
Our capabilities extend far beyond CRM alone. Our deep extensive experience in Business Intelligence and Data Warehouse technologies can help your organization do a thorough job of merging analytical and operational CRM to drive results.
Our clients see the value in the ability to accumulate, examine, and take action on critical data about their customers. These organizations choose Mastech because our model affords high-caliber resources with deep industry and vertical expertise. Most importantly, we understand the 360 degree view of CRM.
Mastech consultants can help you improve how you interact with your clients, across all touch points. We help organizations coordinate interaction with their customers consistently, and build marketing and eMarketing strategies as well, to ensure they remain valuable customers for years to come.
Working with our team members, your team can build momentum around the CRM solution that will result in improved access to existing customer data, strengthened relationships and a coherent strategy for rewarding and keeping your most loyal and profitable customers.
Our CRM services have proven to be a catalyst for many companies in successfully making the transaction to becoming an eBusiness leading provider.
Mastech team members will help position your company to improve and manage customer interaction and improve overall client satisfaction.
Front Office Solutions
Our CRM services include:
- Business process assessment
- Software package evaluation (package agnostic)
- Requirements definition
- Implementation services
- Data cleansing, data migration and integration services
- Upgrades and enhancement services
- Call center implementation and optimization
- Help Desks
- Computer-telephony integration (CTI + Genesys) services
- Interactive voice response (IVR) and speech recognition technologies services
- Post-implementation services
The tools and processes we utilize are specifically designed to provide business with the ability to collect, analyze and share critical information across all enterprises.
Learn more about the Best Practices that we incorporate on all CRM assignments. In many cases, our technical and functional experts can help rejuvenate, and reinvigorate life into your CRM initiative, even if it is in a dormant state when we arrive!
Mastech: Adding value through all phases
Whether you need assistance in business process assessment, software selection, implementation expertise or post-implementation support services, our CRM services help you succeed.
Mastech offers the services of wide range of experienced and certified CRM experts, such as:
- Engagement Managers
- Project Managers
- Data/Technical Architects
- Configurators
- Technical Team Leads
- Functional Lead Consultants
- Functional Analysts
- Technical Developers
Unique qualities about our services:
- Mastech business and technical professionals are certified veterans, offering expertise rivaled only by their experience-an invaluable combination that ensures excellence
- We maintain a specialized pool of professionals with expertise in an array of CRM-specific skills
- Our professionals possess expertise in Rapid Application Deployment and industry-proven methodologies
- Proven Best Practices that we can share with your organization
Mastech Advantage
Mastech CRM not only helps business leaders collect and measure the effectiveness of their CRM initiatives, but they also foster rapid development of strategic business plans based on the knowledge to be gleaned from such information.
Our goal as technology-neutral partners is to deliver only the solutions you want and leave behind the enabling knowledge and documentation your business needs to thrive.
For more information on how Mastech can help your organization, contact us.
