Enterprise resource planning (ERP) solutions have become a crucial part of enterprise IT strategy. More and more organizations rely on ERP solutions to provide a unified view of the enterprise.
Mastech's capabilities in enterprise resource planning (ERP) are extensive. Not only have we completed numerous projects in the ERP arena, but we have made substantial investments in time and capital as well. We offer a focused approach to support and deliver projects utilizing the four primary ERP packages, including:
- SAP
- i2
- PeopleSoft
- Oracle Applications
- JD Edwards
Mastech's extensive experience has enabled us to build specific consulting practices focusing on the most popular enterprise applications in the market today. Industry experts with extensive experience in ERP suites lead these specialized practices that include functional specialists, technical analysts and programmers.
Mastech works with more than 500 consultants averaging four years of ERP experience per consultant. We've completed more than 400 ERP projects with 25 percent of those delivered to Fortune 500 clients. Our functional experience crosses many industries and includes these areas:
- Finance and Accounting, Inventory, and Purchasing
- Project Billing and Costing, Sales and Distribution, and Service
- Manufacturing (including Planning)
- Marketing and Call Center Support
- Product Data Management and Data Warehousing
- Supply Chain Management
- Human Capital Solutions
- Customer Relations Management
Our services include:
- End-to-end implementation
- ERP program management
- Business process analysis and redesign
- Gap analysis
- Configuration, customization and implementation
- Maintenance, production support and help desk
- Upgrades
- Enhancements - New functionality, new modules
- Application integration
ERP Support Services
Mastech also focuses on providing cost-efficient post-implementation ERP life cycle support services and maintenance for clients who have already implemented an ERP solution or are in the process of doing so.
Our support services include the areas of:
- Staffing
- Project management
- Technical expertise
- Quality processes
Implementing an ERP Solution
A typical ERP implementation involves the use of intense resources. Project implementation involves specialized skills to configure, tailor and customize the ERP package. Since a customized ERP package is specific to the business needs of a client's enterprise, this involves extensive understanding of complex business needs and awareness of best business practices in the client's industry.
Post-Implementation Support
Mastech offers these support services once client implementation has been completed:
- Help desk support for troubleshooting problems after going live
- Extensive training for ERP users (core team, power users, and end users)
- Extensive training that empowers the client's core team personnel to handle various modifications, rollouts and enhancements by themselves
- Extensive training for the client's technical team personnel to enable them to program business-specific reports
- ERP system maintenance support
- ERP user authorization maintenance
- System upgrades to newer versions and adding business functionality supported by new versions as well as technical support for clients.
For more information on how Mastech can help your organization, contact us.
